No Returns & Exchange Policy

No Returns, No Refunds

Purchased items cannot be returned. Brandza does not offer cash refunds, store-credit refunds, or take-back of sold goods. Once your order is placed and delivered, the sale is final except for the one-time exchange described below.

Please check product photos, size notes, and colour before checkout. Cash on delivery still charges the full order total — it is not a trial purchase with a return option.

One Exchange Only

Unused items in original condition with tags attached may be exchanged once within 7 to 10 days of delivery. This is limited to 1 exchange per item.

After that one exchange is completed, the replacement cannot be exchanged or returned. Exchanges are subject to stock availability. If your preferred style is unavailable, we will suggest suitable alternatives of similar value.

How to Request an Exchange

Message us on WhatsApp at +92 315 0106373 within 7 to 10 days of delivery with your order number and the item you want to swap.

Please do not send items back without confirming with us first. Used, damaged, or altered items, and items without original tags or packaging, cannot be exchanged.

Why We Do Not Accept Returns

Ladies bags are personal-use products. A no-return policy keeps pricing fair, protects unused stock, and lets us offer nationwide cash on delivery with a clear one-time exchange window instead of open-ended refunds.